Dispute Resolution

In the event of a dispute, the consumer may turn to an Alternative Dispute Resolution (ADR) entity, namely:

• National Centre for Information and Arbitration of Consumer Disputes (CNIACC)
• Consumer Information, Mediation and Arbitration Centre (CIAB)
• Lisbon Consumer Disputes Arbitration Centre
• European Online Dispute Resolution platform (ODR)

For more information, the consumer may consult the European platform available at: https://ec.europa.eu/consumers/odr

Contact for matters relating to complaints and disputes: info@arumeparfums.pt